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Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. However, emergency cases always receive top priority, which is why even scheduled appointments may occasionally be delayed. Please realize we make a sincere attempt to see each client on time. To make an appointment call our office at 530.674.8670.

New Clients

If you are new to Northpointe Veterinary Hospital, you can speed up your check-in by printing and filling out the downloadable form below. It provides us with your contact info and your pet’s medical history. New Client Form (PDF)

Drops-offs

You can bring in your pet at a time that works best for you and leave him/her with us for the day. Usually we will ask you to arrive sometime in the morning so our doctors can examine the patient in between appointments or at the time reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and give you discharge instructions. Drop-off appointments are available for established clients only.

Hospitalization

If your pet needs to be hospitalized, you can speed up your check-in by printing and filling out the authorization form below. Hospital Authorization Form (PDF)

Payment Policy

We require full payment at the time that services are provided. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and the Care Credit payment plan.

May 15th, 2020

To our valued NPVH family:

In the midst of the current COVID-19 pandemic and the Yuba/Sutter County directive to “stay home except for essential activities,” we want to assure you that we are doing everything we can to keep our clients, patients, and our care team healthy. In accordance with that, we have reshaped our workflow and appointments in order to keep clients, staff, and patients as safe as possible.

Starting May 18th, 2020, we will once again be scheduling non-urgent care (annual exams, spays, neuters, dental cleanings) from 8am – 6pm. Our ER department will remain open 24/7 for emergent medical conditions.

We are also providing the option of virtual visits (video appointments with your veterinarian from your home) for existing patients.

We will continue our “ Curbside Check In ” system, outlined below . If you need to bring your pet in, please CALL US FIRST and adhere to the following guidelines:

If you are ill in ANY way, are over age 65, have a chronic medical condition, are immunocompromised, or have recently (within the past 2 weeks) traveled out of the country, we ask that you remain home and send another individual (with no symptoms) to bring your pet to our clinic. Please call in advance in order to allow us to take proper precautions.
When you (or caretaker) and your pet arrive, we ask that you wait in your car . Please call from the parking lot to let us know you are here! Our team will speak with you on the phone before a team member comes out to your vehicle to bring your pet inside for examination and treatment. You will stay in your car and communicate with our team via phone regarding all aspects of the appointment, including estimates and payments.
All payments will be taken over the phone by our staff. We accept credit or debit card, Care Credit, or Scratch Pay. To decrease risk of exposure, cash payments are discouraged. Checks are not accepted.
No clients are permitted into the building. Please understand that this is for the safety of everyone involved.

To ensure there is no interruption with availability of prescription medications or diets, we will be mailing all prescription refills directly to you at no extra charge, and can assist you in setting up accounts with our online pharmacy to have your food mailed directly to you.

Above all, we ask for your patience as we work together to adapt to these new challenges we face as a community while still continuing to provide the best care possible to you and your family pets. Thank you for all of your support and we know that together, we will get through this!

Sincerely,
Your Care Team and Northpointe Veterinary Hospital