What We’re Doing to Keep Our Community Safe During Covid-19.

To our valued NPVH family:

In the midst of the increase in COVID-19 cases in the Yuba/Sutter County, we want to assure you that we are doing everything we can to keep our clients, patients, and our care team healthy. In accordance with that, we have reshaped our workflow and appointments in order to keep clients, staff, and patients as safe as possible.

At this time, we have implemented a “Curbside Check In” system, outlined below.

If you need to bring your pet in, please CALL US FIRST and adhere to the following guidelines:

  • If you are ill in ANY way, been exposed to Covid-19 in the past 2 weeks, or have recently traveled within the past 2 weeks out of the country, we ask that you remain home and send another individual (with no symptoms) to bring your pet to our clinic. Please call in advance in order to allow us to take proper precautions. If you are unable to send another individual, your pet’s appointment may have to be rescheduled.
  • When you (or caretaker) and your pet arrive, we ask that you wait in your car. Please call from the parking lot to let us know you are here. Our team will speak with you on the phone before a team member comes out to your vehicle to bring your pet inside for examination and treatment. You will stay in your car and communicate with our team via phone regarding all aspects of the appointment, including estimates and payments.
  • All payments will be taken over the phone by our staff. We accept credit or debit card, or Care Credit. To decrease risk of exposure, cash payments are discouraged unless no alternative payment form is available. Checks are not accepted.
  • No clients are permitted into the building at this time. Please understand that this is for the safety of everyone involved.

To ensure there is no interruption with availability of prescription medications or diets, we will do our best to fill prescriptions for 30 day intervals when appropriate, and you can pick up your medications curbside. We can also assist you in setting up accounts with our online pharmacy in order to have your medicine and food mailed directly to your home.

Above all, we ask for your patience as we work together to adapt to these new challenges we face as a community while still continuing to provide the best care possible to you and your family pets. Thank you for all of your support and we know that together, we will get through this!

Sincerely,
Your Care Team and Northpointe Veterinary Hospital

Always Caring, Always Open

Northpointe Veterinary Hospital is a full-service companion animal hospital that has been serving the Sacramento north counties region for over 20 years. We offer comprehensive preventive care for healthy pets and advanced medical, surgical and dental care for pets in need. As the only 24-hour veterinary hospital in the area, we also provide emergency care when it’s needed most. Our facilities feature a modern diagnostic laboratory and surgical suite, digital x-ray, laser surgery and ultrasound capabilities, around-the-clock patient monitoring and a full veterinary pharmacy. At Northpointe Veterinary Hospital we are committed to helping you care for the pets you love.

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